At Games Infinity, we are committed to providing an exceptional game shopping experience, but unforeseen circumstances may still occasionally arise. In the rare instance that you require a refund, we kindly direct your attention to this comprehensive page containing the terms and conditions outlining our refund procedures. Here, you will discover extensive details concerning our refund process's eligibility criteria and timelines.
Items Eligible for Refunds
We perpetually strive to present you with flexible options for refunding the majority of games and various other acquisitions. It is imperative to bear in mind that certain items may fall under the category of "non-reimbursable," thereby rendering them ineligible for compensation. Examples of such commodities include skins, virtual currency, and consumables. Furthermore, it is of utmost importance to emphasize that exclusively those purchases made directly via our online platform are eligible for potential reimbursements.
All acquisitions of in-app features and downloadable content conducted through the Games Infinity platform are entitled to game-associated refunds, provided the content remains unaltered. Furthermore, select transactions may qualify for self-service refunds via our online portal. Please see the corresponding section below for more detail.
Refund Expiry
Within a designated time frame of 7 days, commencing from the moment of acquisition, customers are encouraged to submit their requests for refunds pertaining to merchandise and games. It is of utmost importance to note that adherence to a maximum playtime of two hours is essential for qualification for a refund. It is imperative to bear in mind that products falling under the category of "non-reimbursable," including consumables, virtual currency, and skins, do not meet the criteria for potential reimbursements.
User-dependent Factors
In cases where a user has undergone a suspension or violated the terms of service, refunds for games and other acquisitions shall not be granted. It is imperative to acknowledge that the qualification for reimbursements may be compromised if Games Infinity uncovers any instances of misappropriation of the refund policy. Lastly, it should be emphasized that purchases conducted on our online platform cannot be subject to return solely based on personal preference or if the item fails to meet the minimum specifications for compatibility with your computing device yet otherwise satisfies the standards of acceptable quality, as determined while assessing the refund claim.
Self-service Refunds & Requests
To initiate the refund process, kindly write us via e-mail and provide the necessary details for your refund request. Certain transactions may be eligible for online self-service refunds, thus saving you extra time. To access the Transactions page, log in to your Account and select the appropriate option from the available choices. If the game fulfills the prerequisites for a self-service refund, press the Refund button to initiate the procedure.
Refund Processing and User Rights
Not all payment methods may support the standard procedure of returning funds to the original payment. In such cases, alternative disbursement methods may be mutually agreed upon between Games Infinity and the customer. Remember that the time scope of refund processing may vary depending on the chosen payment method.
Consumer Protection laws grant you the right to change your decision regarding your order within a specific timeframe of fourteen days from the purchase date. We kindly ask you to promptly contact us in writing to initiate the cancellation process within this evaluation period. It is crucial to refrain from accessing or utilizing any downloaded or used items during this contemplation period, as it is strictly prohibited. Failure to comply with these prerequisites may result in the rejection of refund claims.
Refunding Pre-orders
We acknowledge your right to cancel your pre-order before the official release day and receive a refund. Furthermore, if you have refrained from playing the game for more than two hours since its release, you have a seven-day window to request a refund. However, it is essential to note that your refund request must be submitted at least 48 hours before the game is released or becomes available for pre-download.
Sales and Discounts
If you notice a price drop on a recently purchased item, you can return the product, receive a full refund, and then repurchase it at the newly discounted price. This practice is considered fair and not an abuse of our refund policy. However, it is essential to note that refund eligibility may be affected if Games Infinity detects any misuse of the refund policy.